MTN Ghana passes Quality Service monitoring tests

MTN Ghana successfully passed Quality of Service monitoring tests conducted by the National Communications Authority (NCA) in the Central, Western, Ashanti, Northern, Upper East and Upper West Regions, from February to April this year.

A statement issued in Accra on Wednesday and signed by Mrs Cynthia Lumor, Corporate Services Executive, MTN said the monitoring exercise is conducted regularly by the NCA across the country to monitor the quality of services offered by telecommunication operators in Ghana.

It said the performance indicators measured include call set up time, call drop rate, stand-alone dedicated control channel congestion rate, traffic channel congestion rate and call completion rate.

“MTN passed all five indicators measured in the six regions,” it added.

Mr Hendrik Vorster, Chief Technical Officer MTN, said offering a dependable quality of service was a priority of the company.

He said this was the only way the company could differentiate its services from others and meet customers’ expectations.

He said, “MTN is excited about the results of these drive tests as they demonstrate the positive results of our consistent and aggressive capital investments. We assure all our customers that MTN will continue to make significant investments to improve service delivery.”

Since its entry into the country, MTN Ghana has invested significantly towards the improvement of its network, with approximately GH¢ 1.7 billion in various network improvement initiatives, to enhance both coverage and capacity issues.

In 2013, MTN Ghana started a major modernization project to expand and optimize its network to provide quality of service to its customers in the form of faster data services, improved voice quality and coverage expansion. An amount of GH¢ 311million has been committed to network improvement this year

When will this happen in Nigeria?